Thank you for shopping at Old Arcade. We want to make sure you are informed about our shipping process to ensure a smooth and enjoyable shopping experience.

1. Order Processing Time

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Charges

Shipping charges for your order will be calculated and displayed at checkout. Please note that these charges are based on the weight of your order and the delivery method selected.

3. Shipping Notifications

Once your order has been processed and shipped, you will receive a notification containing the tracking information. This allows you to track the progress of your shipment and estimate the expected delivery date.

4. Delivery Time

The delivery time is dependent on the shipping method selected at checkout. Please be aware that delivery times may vary due to customs clearance, local postal service efficiency, and other factors beyond our control.

5. Local Delivery

We do not offer local delivery unless otherwise specified. All shipments are made through our trusted shipping carriers.

6. In-Store Pickup

As an online retailer, we do not offer in-store pickup services. All orders are shipped directly to the provided shipping address.

7. International Shipping

At this time, we only offer shipping within the United States. We do not provide international shipping options.

8. Shipping Address Accuracy

It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address when placing an order. Old Arcade is not responsible for orders shipped to incorrectly provided addresses.

9. Contact Information

If you have any questions or concerns about our Shipping Policy, please contact us at:

• Email: help@oldarcade.store

• Phone: +1 8554799263

• Address: 355 MAJESTY GLN, GLEN BURNIE, MD 21061

10. Changes to this Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website.

Thank you for choosing Old Arcade!

Return & Refunds

Thank you for shopping at Old Arcade. We value your business and want to ensure your satisfaction with our products and services. Please read this policy carefully to understand your rights and obligations regarding returns and refunds.

1. Returns

1.1 Eligibility Criteria

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1.2 Time Frame

You have 30 days from the date of purchase to initiate a return.

1.3 Non-Returnable Items

The following items are not eligible for return:

• Downloadable software products
• Gift cards

1.4 Return Process

To initiate a return, please contact us athelp@oldarcade.store or call us at  +1 8554799263. Provide your order number and details about the product you would like to return. We will guide you through the return process.

1.5 Shipping Costs

Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item).

2. Refunds

2.1 Eligibility Criteria

Refunds will be processed only for eligible returns that meet the criteria mentioned in Section 1.

2.2 Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within  7 days.

2.3 Late or Missing Refunds

If you haven’t received a refund after the specified period, please check your bank account first. Contact your credit card company or bank, as processing times may vary. If you still have not received your refund, contact us at help@oldarcade.store.

3. Contact Information

If you have any questions about our Return and Refunds Policy, please contact us at:

• Email: help@oldarcade.store
• Phone:  +1 8554799263
• Address: 355 MAJESTY GLN, GLEN BURNIE, MD 21061

4. Changes to this Policy

We reserve the right to modify this Return and Refunds Policy at any time. Changes and clarifications will take effect immediately upon posting on the website.

Thank you for choosing Old Arcade!