Refund policy

Thank you for shopping at Old Arcade. We value your business and want to ensure your satisfaction with our products and services. Please read this policy carefully to understand your rights and obligations regarding returns and refunds.

1. Returns

1.1 Eligibility Criteria

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1.2 Time Frame

You have 30 days from the date of purchase to initiate a return.

1.3 Non-Returnable Items

The following items are not eligible for return:

• Downloadable software products
• Gift cards

1.4 Return Process

To initiate a return, please contact us athelp@oldarcade.store or call us at  +1 8554799263. Provide your order number and details about the product you would like to return. We will guide you through the return process.

1.5 Shipping Costs

Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item).

2. Refunds

2.1 Eligibility Criteria

Refunds will be processed only for eligible returns that meet the criteria mentioned in Section 1.

2.2 Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within  7 days.

2.3 Late or Missing Refunds

If you haven’t received a refund after the specified period, please check your bank account first. Contact your credit card company or bank, as processing times may vary. If you still have not received your refund, contact us at help@oldarcade.store.

3. Contact Information

If you have any questions about our Return and Refunds Policy, please contact us at:

• Email: help@oldarcade.store
• Phone:  +1 8554799263
• Address: 355 MAJESTY GLN, GLEN BURNIE, MD 21061

4. Changes to this Policy

We reserve the right to modify this Return and Refunds Policy at any time. Changes and clarifications will take effect immediately upon posting on the website.

Thank you for choosing Old Arcade!